Filing a Complaint
The Complaint Process
- Complaints Received Directly from Complainants
At this initial consultation, the Office for Diversity, Equity, and Inclusion investigator will explore the details of the complaint, including but not limited to who is alleged to have discriminated against the complainant, specific incidents, patterns of behavior, consequences of the alleged harassment or discrimination and what remedies are being sought by the complainant. The investigator will also determine if there are any safety issues that must be addressed immediately.
At the time of the initial consultation, the Office for Diversity, Equity, and Inclusion staff member will determine if the complaint falls within the scope of responsibility of the Office for Diversity, Equity, and Inclusion. If it does not, the complainant will be referred to the appropriate on or off campus office.
If it is determined that the complaint is appropriate to be handled by the Office for Diversity, Equity, and Inclusion, the investigator will outline the possible next steps or strategies. These might include further investigation into written records, recruitment and screening files, policies or other documents; individual interviews with others involved or implicated in the complaint; further discussions with the complainant; facilitated discussions or mediation for the purpose of attempting to resolve the problem; and/or training and education.
The Office for Diversity, Equity, and Inclusion will attempt to complete the investigation of the complaint as quickly as possible. The timeline is driven by the complexity of the complaint.
While there are no time requirements attached to the filing of a complaint with the Office for Diversity, Equity, and Inclusion, complainants are encouraged to file their complaint as soon as possible after the alleged event(s) to allow resolution of the problem at the earliest stage possible.
Information contained in complaint case files, including investigation reports are shared on a "business need to know basis" standard. The Office for Diversity, Equity, and Inclusion keeps confidential records of all cases according to an established disposition schedule. Notwithstanding the requirements of litigation or court proceedings, access to this written information is limited to the Office for Diversity, Equity, and Inclusion Director and his/her designees including the Assistant Director for EEO. Complaint case reports may be requested through the California Public Information Act and redacted copies will be provided pursuant to applicable laws and policies. The redactions will uphold privacy and confidentiality laws and policies.
- Complaints received in accordance with Personnel Policies for Staff Members, Policy 70 - Complaint Resolution or Labor Agreements
- Complaints Received from External Agencies
Complaints of discrimination from the Equal Employment Opportunity Commission, Department of Fair Employment and Housing, or other external agencies shall be investigated by the Office for Diversity, Equity, and Inclusion. Investigation of these complaints shall be in accordance with the guidelines for response and timeliness established by the external agency.